Pricing questions
For gym owners. If you are a gym member with a payment or membership question, contact your gym's staff.
Is Free time-limited?
No. Free has no subscription fee or time limit and includes up to 30 active members and 2 staff accounts, including the owner. It does not automatically become a paid subscription.
Free is a permanent plan with its own allowances. It includes everything to run a small gym: members, memberships, check-in, events and class booking, rooms, coaches, workouts, messages and your gym's colors and logo. It is not a temporary trial of every paid feature.
What changes when I upgrade?
Paid plans add what helps you sell: credit packs, online payments with your own Stripe account, the shop, your app address, your published website on your own domain and custom workout and exercise catalogs, plus unlimited staff accounts. Member capacity increases from Starter to Growth to Scale. Scale and Enterprise include premium support.
If your gym moves to a plan without credit packs, members keep using the credits they already have until they expire. Only new packs can no longer be sold.
What counts as a staff account?
A person with gym-management access counts as staff, including the gym owner. This can include people managing the gym, coaching members, or working at the front desk.
The owner counts toward Free's two staff places. A person who is both staff and an active member can count once in each allowance.
What counts as an active member?
Anyone who can currently train with you counts once:
- a member with a running membership,
- a member with a credit pack that has not expired, from its purchase until it expires,
- a member who booked a class without a membership or credits (a drop-in), from the booking until 30 days after the class.
People who only use the app, for example for workouts or messages, staff and coaches don't count. Review your current count in Billing & Subscription → Limits & Capabilities before choosing your plan.
What happens when I reach my member limit?
From 80% of your member limit, your dashboard shows how many active members are left and the owners receive an email; they receive another when the limit is reached. Once the limit is reached, nobody new can join your app, and new members can't get a membership, credit pack or drop-in. Your current members are not affected. Choose a larger plan, or contact hello@gymplify.com for help choosing a suitable plan.
Can I change my plan?
The person responsible for billing can review plan options in the web app under Billing & Subscription → Switch Plan. Check the price, billing interval, and effective date shown before confirming.
How does yearly billing compare?
The pricing cards show the annual total and its equivalent monthly cost for your region. Compare the full annual amount with 12 monthly payments.
Is a Dedicated App included?
No. The plans cover your staff and members using the Gymplify app and app.gymplify.com. The Dedicated App, your own app in the App Store and on Google Play, is a separate yearly subscription with no setup fee. Apple may ask for your own developer account (paid to Apple), and features built only for your gym are not included. See Dedicated App.
Does paying for Gymplify collect my members' fees?
Your Gymplify subscription pays for the business's software plan. Membership payment fields record the gym's payment information; they do not themselves charge a member.