Pricing questions
For gym owners. If you are a gym member with a payment or membership question, contact your gym's staff.
Is Free time-limited?
No. Free has no subscription fee or time limit and includes up to 30 active members and 2 staff accounts, including the owner. It does not automatically become a paid subscription.
Free is a permanent plan with its own allowances. It is not a temporary trial of every paid feature.
What changes when I upgrade?
Paid plans include unlimited staff accounts, gym branding within Gymplify, and custom workout and exercise catalogs. Member capacity increases from Starter to Growth to Scale. Scale and Enterprise include premium support.
What counts as a staff account?
A person with gym-management access counts as staff, including the gym owner. This can include people managing the gym, coaching members, or working at the front desk.
The owner counts toward Free's two staff places. A person who is both staff and an active member can count once in each allowance.
What counts as an active member?
The billing view currently counts people whose active membership has not expired. Review your current count in Billing & Subscription → Limits & Capabilities before choosing your plan.
What happens when I exceed the limit?
Review the next plan if you need more member capacity, or contact hello@gymplify.com for help choosing a suitable plan.
Can I change my plan?
The person responsible for billing can review plan options in the web app under Billing & Subscription → Switch Plan. Check the price, billing interval, and effective date shown before confirming.
How does yearly billing compare?
The pricing cards show the annual total and its equivalent monthly cost for your region. Compare the full annual amount with 12 monthly payments.
Is a custom-branded app included?
The base plans cover your staff and members using the shared Gymplify App and app.gymplify.com. A dedicated iOS/Android app and branded web app cost extra, billed yearly. Standard setup and store assets are included with the first annual payment; developer-account/domain fees and bespoke development are excluded. See custom-branded apps.
Does paying for Gymplify collect my members' fees?
Your Gymplify subscription pays for the business's software plan. Membership payment fields record the gym's payment information; they do not themselves charge a member.