Devices and browser support
Use a current app version on a supported, updated device. An older device may open part of Gymplify while failing at sign-in, secure connections, or another feature.
Web app
Use an up-to-date version of Chrome, Safari, Firefox, or Microsoft Edge at app.gymplify.com. Internet Explorer is not supported.
The operating system must support that browser version and current security updates. For staff tasks, a larger screen makes member profiles and the Admin Panel easier to use.
iPhone and iPad
Check Compatibility in the Gymplify App Store listing for the current device and operating-system requirements.
For a custom-branded app, check that app's own listing.
Android
Check the Gymplify Google Play listing for compatibility with your device.
Keep Android, the app, and Android System WebView or Chrome updated where your device provides them. Check your gym's listing if you use a branded app.
Permissions and connectivity
Allow camera access when using camera-based QR scanning. If a browser has blocked that permission, review the site's permission settings before trying again.
Use a working internet connection for sign-in and current gym data. A page that remains visible without a connection does not guarantee that a change has been saved.
If a supported device still fails
- Update the app or browser.
- Check the device's date, time, and connection.
- Reload and retry the affected page.
- Record the error message and device details if the problem continues.
Contact support with those details.