Get help
Gym member: contact your gym first
Your gym manages memberships, payments, pauses, workouts, profile connections, and access to its services.
Contact staff when a membership date is wrong, a payment has not been recorded, a workout needs changing, or you cannot access a gym feature. They can check the relevant record and configuration.
Staff: check the guide, then contact Gymplify
Use Troubleshooting for sign-in, account connections, and missing tools. If the issue remains, contact hello@gymplify.com.
Include enough detail to investigate
Provide:
- The gym or app name and the page where the issue occurred.
- What you expected and what happened instead.
- The steps that reproduce the issue.
- Device, operating system, and app or browser version.
- The error message and an appropriate screenshot, if available.
Do not include passwords, sign-in codes, or unnecessary member information.
Support included with software plans
| Level | Plans | Channels | Response guidance |
|---|---|---|---|
| Limited | Free | Best effort | |
| Standard | Starter and Growth | Reasonable response during business days | |
| Premium | Scale and Enterprise | Chat and email | Priority handling |
Response guidance is not a guaranteed service-level agreement. Specific contractual requirements can be discussed as part of an Enterprise agreement.
Apple and Google store-review decisions and timing are controlled by those stores.
Next: Find a troubleshooting answer or review your account settings.