Support Levels ​
Support availability depends on your plan. Higher tiers give you more direct ways to reach us and your requests are handled with higher priority.
Overview ​
| Support level | Included in | Channels | Response Time |
|---|---|---|---|
| Limited support | Free | Best effort | |
| Standard support | Starter, Pro | Reasonable response during business days | |
| Premium support | Business, Enterprise | Chat & Email | Priority handling |
Notes ​
- App Store / Google Play review times can vary and are outside of our control.
- The response guidance above is not a guaranteed SLA. If you need contractual SLAs, contact us about an Enterprise agreement.