Online payments
For staff who manage gym settings. With online payments, members pay by card when they book an event or buy a credit pack. The money goes straight to your gym's own Stripe account; Gymplify adds no fees.
Availability
- Online payments are included in every paid plan. They are not part of Free.
- They need your gym's own Stripe account. Stripe charges its processing fees to your account.
- Online payments are offered where Gymplify's Stripe set-up is available. If the Payments page says Online payments aren't available yet, members can still book with a membership, credit packs or by paying at the gym.
- Memberships cannot be paid online.
Connect Stripe
Use Gymplify in a web browser for this step.
- Open App → Payments.
- Choose Connect existing account if your gym already uses Stripe, or Create a Stripe account.
- Complete the steps in Stripe and return to Gymplify.
- Check that the status shows Ready for payments. If it shows Action needed, select Continue set-up in Stripe.
Use Check status to refresh the status, and Open Stripe dashboard to see payments and payouts. Disconnect Stripe stops online payments; your Stripe account and its history stay yours.
Turn on paying online
- Open App → Modules → Events → Configure → Payment.
- Turn on Pay online when booking.
- On each event's Pricing tab, choose Pay online and set a Price per booking above zero.
Members can then pay for an event, and buy credit packs under Credits & packs.
Choose what members get back
On App → Payments, under When members cancel, choose Refunds for card payments:
- No refunds
- Refund as class credit (default): members get credit for another booking.
- Refund the payment: the money goes back to the member's card; Stripe keeps its processing fee.
This applies when a member cancels in time. Late cancellations and no-shows follow the event's cancellation rule. When your gym cancels an event, members always get their money or credit back.
Members see the rule before they pay. Staff who manage all events can also refund a single booking from the event's attendee list.
Next: Set up events.